What versions of FileMaker do you support?
We currently offer shared hosting for FileMaker databases versions 7.0 - 16.0. If you have a database that is older than version 7.0, we can convert your database to the latest version of FileMaker. Depending on your needs, we can put your databases on a FileMaker 10,11,12,13 or 14 Server.
How many users can access my database at the same time?
FileMaker servers limit how many simultaneous connections are allowed to the server. Therefore, we have to limit how many connections to each database so we can maintain quality of service for each client. The number of simultaeous is determined by your hosting plan.
How secure is your FileMaker hosting?
We take a number of steps to insure that your data is safe.
1. All of our FileMaker servers are behind hardware firewalls.
2. All of our FileMaker servers have antivirus software which is updated daily.
3. Root access to each FileMaker server is limited to only a few experienced Triple8 employees.
4. All servers are located in our secure data center which can only be accessed by a limited number of Triple8 personnel.
5. Our data center has 24 hour on site security personnel.
Finally, the most important step in securing your data is by using a strong username and password on each of your databases. Even though Triple8 personnel will have access to the FileMaker server you are hosted on, we cannot open your database without a username and password.
Do you offer FileMaker design and programming services?
While Triple8 does not directly do FileMaker database development, we have numerous long term relationships with high quality FileMaker developers. If you are in need of FileMaker database development assistance, please contact us with some information about your project, and we can put you in touch with one of our developer partners.
How long does it take to set up FileMaker hosting?
After you sign up for FileMaker hosting on our website, you will receive an email with instructions on how to upload your FileMaker database to our servers. You will then need to prepare your database for remote hosting or IWP hosting and upload it. Once uploaded, you should be able to access it immediately. If you are familiar with setting up your database for remote access, the whole process can be completed in 5-10 minutes.
If you are not familiar with how to set up your database for remote access, we have detailed instructions in our support section or you can simply email or call us for assistance.
How often will you backup my FileMaker database?
Our FileMaker servers will automatically make a backup of your database each night and store it locally on the same server. Once the local backup is complete, additional backup software will compress and encrypt your databases and move them to a different backup server. Archived copies of your databases will then be stored for 10 days on our backup server.
You can access all of your archived FileMaker databases through your account control panel.
What happens after my free trial?
After your 30-day free trial, you will receive an email informing you that your trial period is ending. If your wish to continue hosting, simply follow the instructions in the email to set up payment. Otherwise, your trial account will end.
Do you support FileMaker Pro 17?
With the introduction of FileMaker 17, FileMaker Inc. has changed it's End User License Agreement (EULA) and will no longer allow shared FileMaker hosting on versions 17 and greater. That means if you want to use FileMaker Pro 17, you will need to get your own Dedicated FileMaker Server.
This policy does not affect shared FileMaker hosting for versions 16 and lower. Triple8 will continue shared hosting on versions 7-16.
Do you support FileMaker plugins?
Yes, we support most FileMaker plugins. However, some plugins do not work on FileMaker servers. If you have a plugin that needs to be installed, contact our support staff for assistance.
Can I run server side scripts with FileMaker hosting?
Yes you can. You would need to submit a support ticket giving us the following informatuion to set this up. Database name, account name, password , script name, how often you want it to run.
FileMaker Pro Hosting Prices
* simultaneous connections using FileMaker Pro Remote
Web Direct / FM Go connections are provided at no additional charge, but connections are limited per server and not guaranteed.
If you need guaranteed Web Direct / FM Go connections, then you will need your own dedicated FileMaker server. Contact Triple8 support for details.