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Support
The following policy dictates the manner in which Triple8 provides technical support to our clients.
Telephone Support
Telephone support is available Monday through Friday, 8:00AM to 5:00PM, Pacific Standard Time (PST), excluding holidays. Telephone support is limited to relatively minor issues and questions. If a support issue cannot be resolved in a short period of time, our support staff may request that you open a support ticket, or will open a support ticket for you, which can be addressed more thoroughly. Occasionally during busy support times, telephone support may not be available. If a support technician is not immediately available, you may leave a voice mail, or preferrably, create a support ticket throught your Account Control Panel.
Current Time (Los Angeles): Saturday, December 16, 2017 - 02:29 PM (PST)
Toll Free (US & Canada):
1-888-508-2656
Local (US & Canada):
1-310-802-3560
International :
00 + 1 + 310-802-3560
Live Chat Support
Live Chat support is available Monday through Friday, 8:00AM to 5:00PM, Pacific Standard Time (PST), excluding holidays. Live Chat support is limited to relatively minor issues and questions. If a support issue cannot be resolved in a short period of time, our support staff may request that you open a support ticket, or will open a support ticket for you, which can be addressed more thoroughly. Occasionally during busy support times, Live Chat support may not be available. If a support technician is not immediately available, you should create a support ticket through your Account Control Panel.
Email Support / Support Tickets
Support tickets are the preferred method for access to our technical support staff. Existing clients can create support tickets at anytime through their account control panel. Support tickets are addressed in the order received. You can create and manage your support tickets through your Account Control Panel.
Paid Emergency Support
Triple8 Network now offers Paid Emergency Support for times when technical support is needed immediately. Paid Emergency Support is available 24 hours per day, 365 days per year. Triple8 Network guarantees initial respone (via phone or email) within one hour of receiving your Paid Emergency Support Ticket. You can create a Paid Emergency Support Ticket throught your Account Control Panel.
Out of Scope Support
On occassion, support requests fall out of our normal support polcies. Out of scope support requests are typically to fix websites, databases, software installations, etc., that are not functioning due to circumstances beyond our control. If support request falls outside of our normal support parameters, you will be informed ahead of time that the support request is out of scope and will be billable and our standard support rates.
More Information / Questions
For general questions regarding any of our products, policies, or services, please submit form below.
More Information Request
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